Terms and Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your use of logistics services provided by Shree Yogi Express Logistic Services Private Limited, operating under the brand name "Reddy Anna" ("Company," "we," "our," or "us"). By using our services, accessing our website, or entering into any agreement with us, you ("Customer," "you," or "your") agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services. These Terms constitute a legally binding agreement between you and the Company.

2. Company Information

3. Services Offered

Reddy Anna provides comprehensive logistics services including but not limited to:

• Freight transportation and cargo services
• Express delivery and courier services
• Warehousing and storage solutions
• Last-mile delivery services
• B2B logistics solutions
• Reverse logistics and returns management
• Supply chain management services

Service availability may vary by location and is subject to operational capacity and regulatory requirements.

4. Service Agreement and Booking

4.1 Service Requests

By requesting our services, you enter into a binding agreement with us. Service requests can be made through:

• Our website contact forms
• Phone calls to our customer service
• Email communications
• In-person visits to our offices
• Authorized third-party platforms

4.2 Service Confirmation

Services are confirmed only upon our written acceptance of your request and receipt of applicable fees. We reserve the right to refuse service at our discretion.

4.3 Accuracy of Information

You are responsible for providing accurate and complete information regarding:

• Pickup and delivery addresses
• Package contents, weight, and dimensions
• Special handling requirements
• Contact information
• Any hazardous or restricted materials

5. Pricing and Payment

5.1 Pricing

Service charges are determined based on:

• Distance and route
• Package weight, dimensions, and type
• Service type and delivery timeline
• Special handling requirements
• Fuel surcharges and applicable taxes

5.2 Payment Terms

• Payment is due as per agreed terms (advance, COD, or credit terms)
• All prices are inclusive of applicable taxes unless otherwise stated
• Late payment charges may apply for overdue accounts
• We accept various payment methods including bank transfers, UPI, cards, and cash

5.3 Additional Charges

Additional charges may apply for:

• Detention and waiting time
• Re-delivery attempts
• Special handling or storage
• Address corrections
• Customs clearance and documentation

6. Customer Responsibilities

6.1 Package Preparation

Customers must ensure that:

• Packages are properly packed and labeled
• Fragile items are adequately protected
• All necessary documentation is provided
• Prohibited items are not included in shipments

6.2 Prohibited Items

The following items are prohibited from shipment:

• Illegal substances and contraband
• Hazardous materials (unless specifically authorized)
• Perishable items without proper arrangements
• Valuable items exceeding declared limits
• Items restricted by law or regulation
• Weapons and ammunition
• Live animals (unless specifically authorized)

6.3 Compliance

Customers must comply with all applicable laws, regulations, and customs requirements.

7. Delivery and Performance

7.1 Delivery Timelines

Delivery timelines are estimates and not guarantees unless specifically agreed in writing. Timelines may be affected by:

• Weather conditions and natural disasters
• Traffic and road conditions
• Regulatory restrictions and customs delays
• Operational constraints
• Force majeure events

7.2 Delivery Attempts

We will make reasonable attempts to deliver packages. If delivery cannot be completed:

• We will notify the sender and recipient
• Packages may be held at our facility
• Additional charges may apply for re-delivery
• Unclaimed packages may be returned to sender

7.3 Proof of Delivery

Delivery is considered complete upon:

• Receipt signature from authorized recipient
• Delivery to specified address (for contactless delivery)
• Acceptance by building management (where applicable)

8. Liability and Insurance

8.1 Limitation of Liability

Our liability for loss or damage is limited to:

• The declared value of the shipment, or
• ₹100 per kilogram of gross weight, whichever is lower
• Maximum liability of ₹10,000 per shipment unless higher coverage is purchased

8.2 Exclusions

We are not liable for:

• Consequential, indirect, or special damages
• Loss of profits or business opportunities
• Delays due to circumstances beyond our control
• Damage due to improper packaging
• Loss or damage to prohibited items
• Acts of God, war, terrorism, or civil unrest

8.3 Insurance

Additional insurance coverage is available for high-value shipments. Insurance terms and conditions apply separately.

9. Claims and Disputes

9.1 Claim Notification

Claims for loss or damage must be:

• Reported within 7 days of delivery (or expected delivery date)
• Submitted in writing with supporting documentation
• Accompanied by original shipping documents

9.2 Claim Processing

We will investigate claims promptly and provide resolution within 30 days of receipt of complete claim documentation.

9.3 Dispute Resolution

Disputes will be resolved through:

1. Direct negotiation between parties
2. Mediation through mutually agreed mediator
3. Arbitration under Indian Arbitration and Conciliation Act, 2015
4. Legal proceedings in Pune, Maharashtra courts

10. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:

• Natural disasters and extreme weather
• Government actions and regulatory changes
• Labor strikes and industrial disputes
• War, terrorism, and civil unrest
• Pandemic and health emergencies
• Infrastructure failures

11. Data Protection and Privacy

Your personal information is protected according to our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of information as described in our Privacy Policy.

12. Intellectual Property

All intellectual property rights in our website, services, trademarks, and materials remain our property. The "Reddy Anna" brand and associated marks are our trademarks.

13. Termination

Either party may terminate the service agreement:

• With 30 days written notice for ongoing services
• Immediately for breach of terms
• Immediately for non-payment
• As required by law or regulation

14. Modifications

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of modified Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any legal proceedings arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

17. Contact Information

For questions about these Terms or our services, please contact us:

18. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You also acknowledge that these Terms, together with our Privacy Policy, constitute the complete agreement between you and Reddy Anna regarding the use of our services.