Privacy Policy

1. Introduction

Shree Yogi Express Logistic Services Private Limited, operating under the brand name "Reddy Anna" ("we," "our," or "us"), is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics services, visit our website, or interact with us.

This policy is designed to comply with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian data protection laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Business Information: Company name, business address, GST number, business type
• Shipment Information: Pickup and delivery addresses, package details, tracking preferences
• Financial Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Records: Emails, phone calls, chat messages, and other communications with our customer service
• Technical Information: IP address, browser type, device information, website usage data

2.2 Sensitive Personal Data

We may collect sensitive personal data as defined under Indian law, including:

• Financial information related to payment processing
• Biometric information (if required for security purposes at our facilities)
• Any other information that is classified as sensitive under applicable laws

3. How We Collect Information

We collect information through various methods:

• Direct Collection: When you fill out forms, create accounts, request services, or contact us
• Automatic Collection: Through cookies, web beacons, and similar technologies when you visit our website
• Third-Party Sources: From business partners, service providers, or public databases
• Service Usage: During the provision of our logistics services

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Service Provision

• Processing and fulfilling your logistics service requests
• Tracking and managing shipments
• Providing customer support and resolving issues
• Communicating about service updates and delivery status

4.2 Business Operations

• Processing payments and managing billing
• Maintaining customer accounts and records
• Conducting business analysis and improving our services
• Compliance with legal and regulatory requirements

4.3 Marketing and Communication

• Sending promotional materials and service updates (with your consent)
• Conducting market research and surveys
• Personalizing your experience with our services

5. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Transportation and delivery services
• Payment processing
• IT services and website maintenance
• Customer support services
• Marketing and advertising services

5.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Prevent fraud or other illegal activities
• Enforce our terms and conditions

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data during transmission and storage
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection practices
• Secure data centers and backup systems

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Meet regulatory requirements

Generally, we retain customer data for a period of 7 years from the last interaction, unless a longer retention period is required by law.

8. Your Rights

Under Indian data protection laws, you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis
• Opt-out: Opt-out of marketing communications
• Data Portability: Request transfer of your data to another service provider
• Complaint: Lodge a complaint with relevant authorities

To exercise these rights, please contact us using the information provided in Section 12.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through our services

Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.

14. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

15. Consent

By using our services or providing your personal information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.